Current Announcements

Good news.. there are no service incidents!

Previous Announcements

Virgin media service outage reported across Wirral which affects

Bidston_Village   Cathcart_Street   Christ_Church_CE_(Birkenhead)   Egremont   Greenleas   Holy_Cross_RC   Kingsway_Primary   Manor_Primary   Meadowside   Portland_Primary   Sandbrook_Primary   St_Pauls_Primary   St_Peters_Noctorum

Service teams at Virgin are working on restoration

The service fix estimate is currently 29th  June 12:25


From 16:30 to 17:30  30/5/17 Emergency works to replace the uninterupable power supply which services the firewall and gateway services used by CARS.  Services may be unavailable for short periods during the scheduled work.

Council services are operational again

The Council intranet and services are experiencing an outage 

Services via the Council broadband are now restored

UPDATE: the replacement router did not fix the fault. More parts are on order for fitting 16/1/17

The BT replacement router is being delivered this afternoon 

The core network router that has failed will be replaced by BT maintenance as soon as possible.

The core network router that has failed will be replaced by BT maintenance as soon as possible.

The broadband fault has been identified to a core network router and repairs are under way.

Due to an exchange fault primary schools cannot access the internet and CARS

Advance notice of Firewall Management upgrade  24-10-2016 to 28-10-2016

Impact of not changing:

Unable to proceed with the latest firmware and software upgraded to the Firewall engines.

Risks :

Cannot modify rules on firewalls during the process.


We are currently experiencing issues with the SSL/HTTPS certificate on the SimplicIT Helpdesk.

We will reslove this as soon as possible.

Internet services blipped today whaile the firewalls handled a policy error. Services restored within 5 minutes.

Most Internet services are now restored to normal

National issues with BT and Google today. Some service restored and will improve during the day.

Some slowdown of services being experienced. Investigating.

To inform all schools that all interent issues have now been resolved.

13/6/16 Filter failure due to faulty UPS taking out filter management server

Change Title: Power outage

Change Reference: 26052016
Implementation Date:  Saturday 11th June 2016
Disruption to occur during period: 08:00-12:30

Wirral Business Contact/Owner: Ian Upton  666 3271

Location(s) Affected: 
Castleway Primary School,  Clare Mount school, Discovery CLC, Fender Primary School, Foxfield school, Ganneys Meadow Nursery School & Family Centre, Gilbrook School, Greasby Infant School, Hayfield school, Leasowe Early Years & Adult Learning, Leasowe Primary School, Manor Primary School, Meadowside School, Orretts Meadow School, Ridgeway High School, Sacred Heart Primary School, Sandbrook Primary School, St Josephs Catholic Primary School (Upton), St Paul's Catholic Primary School, St Peter's Catholic Primary School, The Learning Lighthouse CLC, Woodchurch CE Primary School, 
Woodchurch High School Engineering College

Overview: Mains electric work to be completed at Moreton centre.

Services Affected: connection to Council network, Internet, Email, CARS




It has been reported that so called Phishing emails are being received by schools. Please be alert to emails with links in them. Check the sender is someone you trust and that the email looks legitimate first. If you have any concerns please contact us or speak to your technician for assistance.