QUALITY ASSURANCE

Your school has access to the online helpdesk for any staff to log their support requests. The online helpdesk is open to view the progress of all logged jobs and previous performance. Termly meetings with your account manager will ensure you receive a high quality of service. All of our team are committed to continual professional development.


IT S.O.S

This service is designed for primary and primary special schools only. The IT S.O.S service provides a team of qualified and experienced staff committed to making technology easy to use and access as a means to achieving your school goals. Our aim is to achieve and enhance educational outcomes for your school by providing high quality technology support services for schools.

  • Included:
  • Half day a week Technical Ambassador visit in term time
  • A dedicated account manager
  • Technical Innovator support for the curriculum
  • Advice and support from our Advisory Teacher
  • Unlimited emergency callout
  • Developed products and solutions annual license
  • Remote monitoring and management of your networked computers
  • Unlimited 24 hour online Helpdesk
  • Unlimited remote repair support
  • Google Apps for Education support
  • Support for Apple, Microsoft, Android and all major systems
  • Teachers Access Gateway
  • Vault (400Gb backup storage)
  • Audio visual support
  • Hosting of centrally delivered and third party services
  • Secure customisable Internet filtering
  • Firewall security management
  • Domain names registration and hosting
  • Public IP addresses
  • Network cabling and wireless repairs and fault diagnosis visits
  • View PDF  View SLA
  • Benefits:
  • Curriculum focussed high quality technical team with decades of experience
  • Proven successful partnership with IT Software Support team
  • Any computer and audio visual equipment supported
  • All wireless and cable networks supported
  • Any mobile device, phones and tablets supported
  • Full administration and curriculum integration
  • Service tailored for your school needs
  • Repairs to ICT equipment rather than replacement
  • Support for after school activities or clubs and outside events or visits
  • Contactable outside of a site visit
  • Promoting innovative ways of using ICT in schools
  • Trusted assistance with forward planning for your ICT investment
  • Pro-active monitoring of schools ICT systems
  • Dependable safe internet which is designed for child safety

Internet and Security

The Internet and security service provides customised, safe internet services over your broadband communications link providing, where possible, access to services hosted on the Council private secure network and Intranet are provided. Our team will work with you to give your school protection from internet attacks and malicious threats so that you can be assured of meeting data protection and e-safety requirements.

  • Included:
  • Internet connectivity at 99% uptime on the core network
  • Supply of private secure range and public IP addresses
  • Service availability monitoring with automatic alerts on failures
  • Pro-active bandwidth monitoring and optimisation
  • Firewall security and port management services
  • Developed products and solutions annual license
  • Domain names registration and hosting
  • Private secure Wirral Council network connection support
  • SMTP forwarding
  • Internet filtering which is customisable to your own e-safety policy
  • Enhanced secure (SSL) web filtering of HTTPS sites
  • Hosting of centrally delivered and third party services
  • Unlimited 24 hour online Helpdesk
  • Termly account management contact
  • View PDF  View SLA
  • Benefits:
  • Pro-active availability monitoring of schools internet link
  • Dependable safe internet which is designed for child safety
  • Option to switch off the filter for schools that wish to use their own filter solution
  • Firewall and security is managed

Computer and Multimedia Service

The Computer and multimedia Service provides support and equipment maintenance for your critical computer systems (file servers), computers (PC, laptop, iPad, etc.), peripherals (e.g. printers) and multimedia (audio visual) needs. Using our extensive technical knowledge and experience, the team will work with you to provide computing solutions and support that meet your classroom and administration requirements.

  • Included:

  • Standard Service:

  • Opt for Response only or Regular site visit
  • Telephone support
  • 24 hour online Helpdesk
  • Emergency callout
  • Remote repair work
  • Developed products and solutions annual license
  • Remote monitoring and management your networked computers
  • Google Apps for Education support
  • Support for Apple, Microsoft, Android and all major systems
  • Audio visual support

  • Premium Service:

  • All of the above, plus:
  • Unlimited telephone support
  • Unlimited emergency callout
  • Unlimited remote repair work
  • Support and personal development opportunities for your teaching assistants
  • Support for Storage Area Networks and virtualised systems
  • View PDF  View SLA
  • Benefits:
  • High quality technical team with decades of experience
  • Any computer and audio visual equipment supported
  • Proven successful partnership with IT Software Support team
  • Any mobile device, phones and tablets supported
  • Full administration and curriculum integration
  • Service tailored for your school needs
  • Assistance in the professional development of your ICT staff
  • Repairs to ICT equipment instead of just replacement
  • Trusted assistance with forward planning for your ICT investment
  • Pro-active monitoring of schools ICT systems

Cable and Wireless

Schools have a high volume of technology and most devices are dependent on the availability of cabling and wireless. Loss of connection or reduced speed of connection will cause disruption to teaching and learning until it is repaired. You need experienced technicians to identify and fix network faults quickly. The Cable and Wireless service provides support and maintenance for your network cabling and wireless system.Our team will keep your school network infrastructure operational and attend to it when faults occur. As your network requirements change we will recommend and provide the best quality and value for money solutions that meet your administration and classroom requirements.

  • Included:
  • Unlimited cabling or wireless network emergency response
  • On site network cabling and wireless network fault diagnosis and repair
  • Support for non-standard cabling, unmanaged wireless hubs or network bridges
  • Service availability monitoring with automatic alerts on failures
  • Advice for your data communications and security requirements
  • Audit of the network infrastructure to assist in the improvement of it
  • Network documentation
  • Remote management of network equipment
  • Central support and management of wireless controllers
  • Unlimited 24 hour online Helpdesk
  • Termly account management contact
  • View PDF  View SLA
  • Benefits:
  • High quality technical team with decades of experience
  • Pro-active monitoring of schools network infrastructure
  • Pro-active improvement and recommendations
  • Includes cabling repairs
  • Trusted assistance with forward planning for your ICT infrastructure investment
  • Fast response to complete network failures
  • Accredited technicians

Vault

The Vault is a safe place to store your data outside of the secure boundary of your school. It meets recommended guidelines for security of data and off site storage of school backup data. For schools connected to the Council private secure network your school data does not travel across the public internet to get to the Vault.

  • Included:
  • Storage capacity as agreed
  • Curriculum and administration
  • Electricity
  • Consumables
  • Fileserver licenses
  • Repair of cloud platform
  • View PDF  View SLA  View T's & C's
  • Benefits:
  • A secure cloud backup solution
  • No hidden running costs e.g. electricity and staff time
  • No more backup disks or tapes to purchase, use or store
  • No external backup provider risk
  • All data is stored within the borders of the European Union (EU) and in particular the United Kingdom of Great Britain (‘UK’) Wirral
  • Meets audit guidance for offsite data security
  • Helps head teachers with their business continuity plan
  • The recommended backup software provides a total disaster recovery solution rather than the typical data only offerings from other providers

Cars

The Cloud Administration Resource System (CARS) is a private cloud based school administration file server that is a secure place for your data. The service is available to schools subscribing to the following subscription combinations;

Software support service and IT Services for Schools - IT S.O.S Service.
or
Software support service, IT Services for Schools - Computer and multimedia service (a minimum of administration only) and IT Services for Schools - Internet and security service

  • Included:
  • Up to 20Gb of total data storage is supplied as standard
  • All data is live mirrored to a data centre in a different building
  • All data is backed up centrally every working day
  • Consumables
  • Electricity
  • Fileserver licenses
  • Repair of CARS cloud platform
  • View SLA
  • Benefits:
  • Administration fileserver with safeguards
  • No hidden running costs e.g. electricity and staff time
  • No more backup disks or tapes to purchase, use or store
  • No external backup provider risk
  • Proven successful partnership with IT Software Support team
  • Full administration and curriculum integration via TAG and iTAG
  • All data is stored within the borders of the European Union (EU) and in particular the United Kingdom of Great Britain (‘UK’) Wirral
  • Helps schools meet compliance with the Department for Education Schools Financial Value Standard
  • Meets audit guidance for offsite data security
  • Helps head teachers with their business continuity plan
  • Managed Administration data backup requires no school staff time

Additional Services

The following services do not require an SLA to access them

When you subscribe to IT Services for Schools we can quote for these supplementary services